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      Frequently Asked Questions

      Is the Registry going away?

      The Registry is transitioning. CCALA will continue to support the Registry for users in Los Angeles, San Bernardino, and Monterey counties. This includes access to trainings, profile updates, and stipend applications. Document verification will be available for LA County users only. Users outside of these counties may be supported by a different administering organization or may no longer have access to the Registry. Please refer to the County Contact List for more information.

       

      I don’t live or work in Los Angeles, San Bernardino, or Monterey County — can I still use the Registry?

      Yes, until December 31, 2026, you will have limited access the Registry. CCALA’s direct support is available only to users in Los Angeles, San Bernardino, and Monterey counties. If you’re outside this area, check the County Contact List to see whether your administering organization has a contract to continue Registry services. Counties without one will be removed from the Registry database.

       

      Do I need to download or back up my records? 

      We highly recommend keeping a personal backup of your records. Here are some tips on how to save your Registry files. 

       

      Who do I contact if I need help?

      CCALA supports Registry users in Los Angeles, San Bernardino, and Monterey counties. If you are in one of these counties, please contact the Helpdesk for assistance. If you are outside these counties, see the County Contact List for your county’s contact information. 

      Will I still be able to log in with my current account? 

      Your Registry account will remain active if you live or work in Los Angeles, San Bernardino, or Monterey County. If you are outside these counties, your account may be deleted after December 31, 2026. However, it is possible that a different organization will contract to keep your account active. To verify the status of your account, please visit the County Contact List for your county’s contact information.

       

      I’m having trouble logging in, verifying my account, updating my profile, or confirming my employment status — who do I contact? 

      For help with login issues, password resets, email verification, administrative access requests, profile updates (including name changes), or employment confirmation status, contact the Help Desk. This support is available to users who live or work in Los Angeles, San Bernardino, or Monterey counties. 

      What will happen to the documents I‘ve already uploaded? 

      Your uploaded documents will remain on your Registry profile. We will continue verifying documents for users in Los Angeles County. Users in other counties may have document verification handled by the organization supporting their county going forward.  Please see the County Contact List  for your county’s contact information.

       

      My documents show “Unverified.” How long will verification take? 

      Verification timelines vary by county during the transition. Please see the County Contact List for your county contact information and status update. 

       

      How do I get a training added to my Education & Training Report? 

      If you are enrolled in the training from the Registry website, it will automatically be added to your Education and Training Report. If you would like to add an outside training, users from Los Angeles, San Bernardino, and Monterey counties can complete a Verified Professional Development form: 

      Workforce Registry Verified PD form: View form 

      CTC Verified PD form: View form 

      Will my training records and professional development hours still be available?

      Yes. Training records and professional development hours remain on Registry user profiles. However, direct support for these records will only continue to be available for Los Angeles, San Bernardino, and Monterey counties. 

       

      I completed a training but don’t see it on my profile, or I’m having trouble enrolling or connecting to a training. 

      The Registry provides training enrollment through our Training Calendar only — we do not manage training delivery. If you completed a training and don’t see it on your profile, contact the trainer or training organization for documentation. For enrollment issues or connection links, please contact the trainer or instructor directly. 

       

      I want to renew my permit or credentials. 

      The Registry does not process permits or credentials. Please contact the Commission on Teacher Credentialing Information Services at (916) 322-4974 or ctc.ca.gov. 

      Can I still apply for stipends through the Registry? 

      CCALA will only process stipend applications for Los Angeles County. See the County Contact List to find your county’s stipend program and contact information. 

       

      What is the status of my stipend application or payment? 

      The Registry provides stipend applications, but each county processes its own approvals and stipend payments. LA County Stipend applicants can contact The Office for the Advancement of Education (OAECE) to check on their application. For all others, please see the County Contact List for your county’s stipend administrator contact information.